Kate Hardcastle MBE, a.k.a. The Customer Whisperer is the UK’s leading ‘go-to’ business expert on consumer insight for National TV & Media.

A highly respected media business presenter and reporter, she has created and featured in documentaries and prime-time TV & Radio shows on BBC, ITV, Channel 4, Channel 5, Sky and CNN. She is also a regular contributor to Forbes.com.

 Kate has championed good causes for over 25 years and in 2009 she founded Access for All, a campaign which sees Kate and the Insight with Passion team donate 20% of time to supporting small businesses and community projects free of charge. To date, the programme has supported over 1,200 organisations. 

 In 2018, Kate was awarded an MBE by Her Majesty the Queen, for services to business and entrepreneurship.